To order: Use our FAX line 24 hours a day (330) 545-6389, or call our customer service department at (800) 676-5030 Monday-Friday 8:30-5:00PM Eastern Standard Time. For customers not yet on open account status and International orders, Innovative Concepts accepts Visa, Mastercard and American Express. Shipping: Our standard shipping is UPS ground. F.O.B. Girard, Ohio 44420 USA. Customers may request expedited shipments, customer is responsible for all shipping charges per order request.
Price Quotes: Innovative Concepts will gladly provide written price quotes (valid for 90 days) via Email: firstname.lastname@example.org, FAX line or call customer service. We strive to complete and return all quote requests within 2 business days.
Warranty: Innovative Concepts, Inc. warrants products and materials sold to be free from defects in materials and workmanship, when under normal use and service for a period of (12) months from original Invoice date. Except for products that have a specified extended warranty period. Normal wear of products is not covered under warranty. Custom made parts and Components are covered for a period of 90 days from Invoice date. Click here to download Warranty Information.
Discrepancies: Should you experience any problem or discrepancy with your order, please contact customer service as soon as possible so we may take the necessary corrective action.
Return Policy: All returns require authorization, contact customer service department for return authorization number, all returns are subject to inspection by Innovative Concepts before credit will be given. Most returns are subject to a 20% restocking fee. Please mark RA# on outside of returning package(s), NO returns after 60 days. Custom fabricated products may not be returned.
Liability: Innovative Concepts, Inc. will not be responsible for damage or injury as a result of misuse or improper installation of its products. We recommend only experienced Assistive Technologies Professionals ATP’s be consulted in the selection and application process of our products.
HCPC codes are provided for reference purposes only. Innovative Concepts, Inc. does not guarantee accuracy. Innovative Concepts, Inc. reserves the right to make changes to products, descriptions, and pricing without notice.